Following government announcements regarding Covid-19.
We only accept postal returns, using the downloadable return voucher in your personal area.
It is imperative to download your voucher within the standard deadline, we will not be able to provide you with another one if the deadline is exceeded.
Deliveries abroad are only made in Colissimo.
Our customer service remains at your disposal by message via firstname.lastname@example.org
France: Free delivery for purchases starting at 100€ and using the Chronopost Drop Point Express Delivery option.
Chronopost Drop Point Express Delivery in 24 to 48 hours : 5€
Chronopost home delivery in 24 to 48h working days : 9€
Chronopost parcels will be available at the withdrawal point for 7 days. Afterwards, the parcels will be sent back to us and we will refund only the cost of the articles, or we can make the parcel available at our shop in Paris.
Corsica: Colissimo Home Delivery in 3 to 5 working days: 10€
Make sure to select “Corsica” for the country choice when placing your order.
Belgium, Luxemburg: Colissimo Home Delivery in 3 to 5 working days: 10€
Netherlands: Colissimo Home Delivery in 3 to 5 working days: 10€
United Kingdom: Colissimo Home Delivery in 3 to 5 working days: 12€
Germany: Colissimo Home Delivery in 3 to 5 working days: 10€
Spain: Colissimo Home Delivery in 3 to 5 working days: 12€
Switzerland: Colissimo Home Delivery in 3 to 5 working days: 15€
Austria, Portugal, Ireland, Italy: Colissimo Home Delivery in 3 to 5 working days: 12€
Estonia, Hungary, Lithuania, Czech Republic, Slovakia, Slovenia, Denmark, Poland, Sweden, Bulgaria, Cyprus, Croatia, Finland, Greece, Malta, Norway and Romania: Colissimo Home Delivery in 3 to 5 working days: 15€
Guadeloupe, Martinique, Mayotte, Reunion, Guyana, St Pierre et Miquelon, St Martin, St Barthelemy: Colissimo Home Delivery Overseas: 15€
USA, Canada, Australia: Colissimo International Home Delivery: 20€
Any customs duties will fully be at the expense of the customer.
Libertie accepts the return of articles within 14 days following the reception of the order. All returns must be sent to the following address: Libertie, 28 rue Ginoux 75015 Paris
Any return addressed to a Relay or drop point will not be collected by our services.
Returns for deliveries made in France excluding Corsica:
Physical returns of orders can be made in our Parisian store exclusively.
We do not offer an exchange service. If you wish to order a new item / size / color, a new order must be placed through our online shop.
For all orders sent to France our Return Procedure is simplified: a return request can be made on your Customer Account on our website, in order to obtain a return slip. Please note that a deduction of 3€ will be made from your final refund when using this return slip.
Please use the original packaging for the return.
Returns for deliveries out of France:
Please return parcels to the following address: Libertie, 28 rue Ginoux 75015 Paris. Returns are binding on the customer. Libertie does not take in charge any customs duties.
Please make sure to include inside your parcel a copy of your invoice or a note with your name and order number.
Libertie will only issue a refund if articles are in their original state (with their original packaging, bar code, tags and if unworn and unwashed).
Refunds will be issued within a week following the reception of the parcel in our premises, directly via www.boutiquelibertie.com
If you wish to return a defective product, we ask that you inform us by email before carrying out a return, otherwise the article will be sent back to you. If the parcel has been damaged at the Drop Point please notify the Drop Point in order to obtain a refund if one of the products has been damaged.
If you require any further information or assistance, do not hesitate to contact Customer Services at the following address: email@example.com