To make a return, simply fill out the dedicated form from your customer account. A return label will then be generated, which you can attach to your parcel. All you have to do is drop off the parcel, with the items in their original condition and in accordance with the return conditions, at a collection point or any facility that accepts Chronopost shipments.

For a return, items must be:

• With their original labels attached, unworn, unwashed, undamaged
• Returned in their original packaging
• Accompanied by the return form included in the parcel

These conditions are necessary for us to process your return request.

You must go to your customer account in the ‘My order history’ section, select the order in question and then complete the return form.

You have 14 days from the date of receipt of your parcel to return the item(s) you wish to return. After this period, we will no longer be able to accept any items, nor will it be possible to generate your return form and label on your customer account.   

Physical returns are only possible at our Paris store within 14 days of receiving your order. Only items in their original packaging, accompanied by the store return form available directly from your customer account, will be accepted.

We do charge a €4 contribution towards return postage costs, once the return slip has been sent and printed from your customer account.

We do not offer exchanges. If you would like a different version of the item, whether in terms of size or colour, please return it to us and place a new order with the desired size or colour. 

We will initiate the refund process as soon as we receive your return at our premises. Processing and refunds will be completed within 24 to 48 hours. Please note that it may take a few days for the refund to appear in your bank account.

Once your order has been placed and confirmed by our logistics provider, we are unable to modify or cancel it, whether in terms of items or delivery and billing addresses. 

Payments are secure and can be made by credit card, Apple Pay or PayPal (with the option to pay in 2 to 4 instalments at no extra cost). 

If you have not received a confirmation email, start by checking your spam folder. If you still cannot find it, log in to your customer account and check that your order appears there. Also make sure that the email address entered in your account is correct. If the order appears in your account, it has been successfully placed.

Simply log in to your customer account, go to ‘My order history and details’, click on the order you want, and then download your invoice in PDF format at the top of the page. 

To subscribe to our newsletter, simply enter your email address in the box at the bottom of any page on our website. If you wish to unsubscribe, click on ‘unsubscribe’ at the top of any of our newsletter emails.

Simply go to the ‘Information’ section of your customer account, where you will be able to change your personal details, email address, postal addresses, password and manage your data. To confirm your changes, you will need to enter your password. 

You cannot delete your account via your personal space. To do so, you must send us your request to the following email address: contact@boutiquelibertie.com. We will delete your account at your request and then confirm this by email. 

When you enter your email address and password and it does not work, click on ‘forgotten password’ and enter your email address. You will then receive an email guiding you through the process of resetting your password. 

The promotional code for your e-gift card is valid for one year. 

E-gift cards purchased on the website are only valid on the website and not in shops. The same applies to gift cards purchased in shops, which are only valid in shops and not on the website.  

You will find a promotional code in the e-gift card you received by email. Simply enter this code when placing your order in the ‘Promotional code/Gift card’ field, and your offer will be applied directly to your order. 

Shipping costs normally apply to orders under 100€ and are at your expense. If the order exceeds 100€, then shipping costs will be waived.